Last updated: Nov 14, 2022
Thank you for shopping at SMSTRONICS.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to SMSTRONICS (FZE).
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to SMSTRONICS, accessible from smstronics.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
You are entitled to cancel Your Order within 7 days with giving reason for doing so.
Any product purchased within seven days and returned as dead on arrival/not functioning as per operational manual/falling short of declared product specifications, will be refunded after it has been tested by our personnels or manufacturer’s authorised service centre technician, as applicable. The process can take upto four business days. Refund will be done only after the investigation/technical report.
The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by email below or on order cancellation in order detail section :
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least four (4) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
You are responsible for the cost and risk of returning the Goods to Us. Shipping costs are non-refundable.Our partner will pickup the returned goods from you. And the cost of return shipping will be deducted from your refund.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If you have any questions about our Returns and Refunds Policy, please contact us: